Terms and Conditions

TERMS & CONDITIONS

Reservations— Accommodation

Reservations through the website or by e-mail MUST be made prior to the day of arrival. If you want to make a reservation for the same day, please get in touch with the hostel of your choice by telephone.
Reservations through the website or by e-mail always receive an automatic confirmation e-mail to inform we received your reservation. After booking, as soon as possible our staff will get in touch with you. If you do not receive a personal response from the hostel of your choice this means your request booking has not been confirmed.
When arriving after 19.00 pm without an airport pick up reservation, we will not automatically hold your reserved bed; you should reconfirm your reservation on the same day by telephone.
We will make every effort to accommodate you in the room size of your choice. However, because of the nature of our business, we may have to place you in a different sized room.
We will make every effort to ensure you are accommodated in the same room throughout your stay, due to limited availability it may be necessary to change rooms.
Due to limited availability at time of arrival, multi-share accommodation for two or more guests may be provided in separate rooms. We will make every effort to ensure this does not occur, but should this be necessary you will be advised at check-in.
Making a reservation with The Point hostels is FREE OF CHARGE. In exchange we ask from you that you cancel your reservation as soon as possible if you do not want to make use of it.
A hotel day starts at 06:00 am; if you arrive before this time you have to make a reservation and will be charged for the previous date as well.
Our prices doesn’t include IGV (Tax 18%). This will be applied under the following circunstances:
National Tourists
Foreigners who exceed 60 days of stay in the country (Decree 919, article 33 of the Peruvian Law).
Foreigners part of the Comunidad Andina (Bolivia, Colombia, Ecuador, Argentina, Brasil, Chile, Paraguay, Uruguay) without TAM (Tarjeta Andina Migratoria).
We reserve the right to change prices without previous notice.

Reservations— Airport Pick-up

In order to pick you up from the airport we need the exact arrival time, number and origin of your flight.
We will only pick you up from the airport after a confirmation within 48 hours before scheduled arrival.
We can carry a maximum of three (3) people per car. If your group consists of more persons, we need to send extra cars and will charge you for each of them.
As soon as a pickup has been confirmed, you are liable for payment. In other words, if you miss our driver for whatever reason, we will charge you for the made expenses.
Our driver will wait for you until one hour after arrival time. In case something goes wrong (a sudden delay or cancellation) you have to inform us immediately by telephone.
We reserve the right to change prices without previous notice.

General Terms & Conditions

Check in time is 14:00 pm. Naturally, if a room or bed is ready before this time you can make use of it straight away.
Check out time is 12 noon. If you leave after this time we will charge you for a full night after 20.00 pm.
Security: The Point Hostels, its employees and contractors accept no responsibility for personal accidents, injury suffered or loss or damage to personal property while on hostel property. Travel insurance is recommended.
Age restrictions: For safety reasons, We don’t allow under age of 18 in our hostels. You must identify yourself before entering to our installations (Passport or Identity Card).
Pet restrictions: Animals are not allowed in our hostels.
Drugs: It is prohibited to bring and/ or use any type of illegal drugs in our hostels.
Alcohol: It is prohibited to bring alcohol into the hostels and to consume alcohol inside the rooms.
Outside persons: It is prohibited to bring strangers into the hostel without previous authorization from the manager and when authorized they must leave their passport or identity card at reception.
The Point Hostels are not responsible for changes of schedules and/or delays in transportation, tours or guides booked though us.
The Point Hostels are not responsible for accidents which can occur as a result of participation in tours booked through us, including our airport taxi service.